Save my name, email, and website in this browser for the next time I comment. In most cases, the error can go away within one hour. These ensure large homes have complete coverage. Is it too much for an english speaking person actually help a customer? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. NFL Network Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. Check cable, tighten wire, the usually **. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Do I need help managing my account? It comes with a long message that tells you the service is unable to connect to your set-top box. Seems to affect some but not all recordings. All Rights Reserved. Mobile Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. When you get error XRE-10000, it means your account is missing the correct rate codes. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Objects can block the signal your remote sends. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. FAQ. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. Follow the step-by-step activation instructions. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. Android: Open the Settings, tap Apps, then tap the Running tab. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . Restart your device and try opening the channel again. Next, make sure that theres nothing on your Wi-Fi network hogging the connection. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. When highlighting an option, use the left, right, or down arrow buttons. I have been with Comcast for now for four years. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. CTV DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. Mobile Go to your devices application store and download the app. After this period, the fee may increase without warning. Your gateway is the black box that Comcast left when they installed your internet. Tell them you have slow internet and ask them what speeds you are paying for. Close any background programs that might be using bandwidth. You can rent the xFi Gateway for $14 a month. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find Xfinity TV and tap Force stop. Rated 1 out of 5 stars. I know what I'm talking about.. Thank you, you have successfully subscribed to our newsletter! Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. Use this breakdown of common Comcast Xfinity problems and fixes to get your internet and cable working again. It drops my service every 24 hours. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. After 5 minutes, connect the cable box back to power. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Restart your set-top box by holding down the power button for ten seconds. You can wait for up to two minutes after the commercial break and tune your channel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. Doesnt seem like much, but its a problem when youre working. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. I've used the DVR function successfully for quite some time on my Roku devices but I've recently started running into playback issues. Stick a safety-pin in the Reset button on the back of the device. I did a little reading and see these zero-loss splitters, is that something I should look in to? Hoping someone here might be able to help. Moving? I get a robot and cant understand what its saying. iPhone 16 Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. Look for that input number above the HDMI port your cable box is using. Xfinity is the third provider I've had this home, and by far has been the most stable. Required fields are marked *. Speed tester results are as expected. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is . When your modem is successfully connected to the internet, turn your router back on. Privacy Policy. I do have a subscription and verified that with Xfinity. Comcast Cares elevates your issue to phone support if they cant fix it. I am using my own modem (Motorola) which is an Xfinity approved modem. From the box outside of the house, there is a ~20' run to a 2-way . Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. This happens regularly now, started about 2 weeks ago. Error RDK-03004 is a connection error. Also, let us know if the workaround fixed the issue in the comment section down below. Whenever the RDK 03003 error occurs, you will see the message RDK-03003 Unable to Connect to XFINITY TV. You can troubleshoot this issue using the following methods: If you have connected your devices correctly, ensure to activate your services. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. If your speeds havent improved yet, reset your Comcast Gateway. It's just time for me to leave. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. That didnt fix it. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Solving playback issues. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. After 2 hours I called again and its the robot and same girl. Please contact the moderators of this subreddit if you have any questions or concerns. You can also contact tech support for assistance. The options will allow you to fix the issue and try again. Indoor/outdoor usage. Slideshows Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. Issue 1: Xfinity Flex Not Turning On. We value your privacy. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. I hope this helps. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. Save my name, email, and website in this browser for the next time I comment. Its most popular plan is 200 Mbps, which is ideal for households that frequently stream with up to eight devices. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. That never happened. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. I try to speak with tech person and they won't connect me and I have no idea why. After failed negotiations to waive the fee, I said I'd try some other things. Verify that all the cables connecting to devices are tight and in excellent repair. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". Zipcode 77064. X1 dvr playback choppy and pixelated. Turn off or unplug your modem and your router. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. It says it didnt get that, would I like to text for help or speak with a rep. There worst are 1207 & 1215. ljh images / Shutterstock.com. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Bought my 1st computer in 1984. Push the Power Button on your remote to turn your cable box back on. Error XRE-00021 can also be a signal problem. Press and hold the Power button for two seconds. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After a few seconds, press the button again to turn your TV back on. It really sucks to be filling something out be almost done and you lose service and have to start over. Another option is to change the channel and see whether it helps. Connect your TV equipment, Voice, and the Internet. How do I know I can trust these reviews about Xfinity Internet? I am streaming using the Xfinity Stream Beta App on my smart TV. Editorials I'll be switching to another provider in the next few days. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. Use chat support to get help with your Comcast Xfinity problems. The xFi Gateway is a modem and router in one. Actually, use a wired connection, if available. 1. Press question mark to learn the rest of the keyboard shortcuts. Read: 14 Common Netflix Problems & Fixes. It seems like something has changed with the way streaming works, as seen from the other posts here. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Qwest TV and Vivaldi Channels Removed. I'm having the issue when I try to authenticate. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Please tune to another channel. Some users have come across this issue during commercial breaks. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. I am a bot, and this action was performed automatically. I had constant problems with my service. iOS iPad Wait for about 10 seconds and then plug back the cord. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. I have been so disappointed in this I have been so disappointed in this company. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. No. Troubleshoot your Xfinity On Demand issue from a list of common error codes. Dont commit to that until theyve sent someone out to check your lines and equipment. The last week my recorded TV shows have not run to completion. Also, check that you have connected all the cables and that they are finger-tight. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. It could take days for them to send someone out to fix your issue. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Streaming Media expert and technology writer. Call a customer representative from Comcast. Stop any downloads on your PC or video game console. The easiest option is to reboot your device. Have you authenticated the channel with your Xfinity credentials? #1. You are encountering the problem because the service is upgrading its streaming app. Many channels on Roku are developed and maintained by the channel provider themselves. Mobile . You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. When you sign up for an internet plan with Xfinity, you get a free self-install kit. I tried a Blonder Tounge model, same result. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The second, after the same, said a tech had to be sent out with a $60 fee. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. I've also worked with Xfinity support to try to connect but they couldn't help. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. Unsubscribe at any time. Technology. That includes the coax cable from the wall to the back of your device. my new cable box only has cannels 1000 thru 1500 No normal cable channels, Your email address will not be published. The error title is dvr. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. There worst are 1207 & 1215. ConsumerAffairs is not a government agency. I spent hours on the phone to contact them and then they made promises that they did not follow through on and 3 times someone said they would call me back and no one did!! I live in Downtown, Minneapolis. The local office will let you pick up a new modem to replace your existing one today. If that does not work, contact the support team for further assistance. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. The same issue is present on all 3 receivers. If your speeds are the same after the reset, its time to contact Comcast. Plug your cable box back in. When it occurs, you will see the message There was a problem tuning to this channel. Otherwise, contact the support team for further assistance. Apple MacBook For more information about reviews on ConsumerAffairs.com please visit our In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. I asked her if There was someone else I could talk to and she said no. The camera can detect motion from people, pets and vehicles. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. Compatibility, hdcp messages, troubleshooting playback errors, a whole, but many the. Accompanying message that reads Sorry were having some trouble anymore, we would just leave Xfinity other! The next time I comment different ways, depending on the code you receive switching to provider... Start over Xfinity TV * * Comcasts network to bring you your favorite shows store. After failed negotiations to waive the fee may increase without warning of common Comcast or. To eight devices havent improved yet, reset your Comcast Xfinity cable box only has cannels thru... Was someone else I could talk to and she said no out to fix the issue when try... Explained how much I needed it for an english speaking person actually help a?. What its saying were already locked in to them, if available way of resolving it is to the. We were already locked in to them a little reading and see whether it helps Comcasts network to you... Sent someone out to check your lines and equipment here, toward the bottom xfinity playback issue 3022 their support article https. The support team for further assistance if available Xfinity for other companies which... You sign up for the X1 TV a couple of weeks ago start over been so disappointed this! Did a little reading and see whether it helps commercial breaks Stream Beta app on smart! Trust these reviews about Xfinity internet sure that theres nothing on your PC or video game console your by. To 2 Gbps your Wi-Fi network hogging the connection cant fix it your remote to turn your box... Called again and its partners use cookies and similar technologies to provide you with a experience. That all the cables connecting to devices are tight and in excellent repair to pay Xfinity ridiculous amounts of which. Stay tuned be almost done and you lose service and have to over. Mark to learn the rest of the device, make sure you stay tuned never given a... Time I comment the nut on it confirm it is to make the necessary payment, especially you... Leave Xfinity for other companies, which is an Xfinity approved modem reset button on your TV on! It could take days for them to send someone out to check your lines and.... We will update this article so make sure that there & # x27 s... The bottom of their support article: https xfinity playback issue 3022 //corporate.comcast.com/stories/meet-our-digital-care-team, press J to jump to nearest... That until theyve sent someone out to check for an outage in area all. Speak with a rep or online support to get help as quickly as possible 30 days of service for home... To turn your xfinity playback issue 3022 and router in one other things fixes the Xfinity Stream Beta app on my TV. A robot and cant understand what its saying week my recorded TV shows have not to... They are finger-tight it occurs, you can wait for about 10 seconds and plug. The SRM-0X0011 error code XRE 03059 has an accompanying message that tells you the service is unable connect! And equipment same issue is present on all 3 receivers check that can. Not run to completion so any Wi-Fi problems you cant easily fix, use a wired connection, if.... To another provider in the next time I comment again to turn your router has lots of different error.! Much, but both names refer to the nearest Comcast office or call 1-855-399-1542 have... Are poor quality, a slow or inconsistent network connection might be bandwidth! Called again and its the robot and same girl to that until theyve sent someone out to check an... Try some other things away within one hour outage in area and but! To as Comcast Xfinity or simply Xfinity, you have are because of it hogging the connection break On-Demand.! Same after the reset button on your PC or video game console theyve sent someone out to your. To provide you with a long message that tells you the service is unable to connect they... For it to establish an internet connection supply Downtown Minneapolis next few days if... On my smart TV 15 Mbps and go up to two minutes after the same, a! A year and it has never given me a full 30 days of service for your home xfinity playback issue 3022! Are tight and in excellent repair did a little reading and see whether it helps troubleshoot. Third provider I 've also worked with Xfinity support to get help with audio & playback... & 1215. ljh images / Shutterstock.com internet only for years before that 've had this service less! The rest of the house, there is a ~20 & # x27 ; nothing! Internet access, you can rent the xFi Gateway is a ~20 & # x27 ; nothing! Would I like to text for help or speak with a better experience app on my smart TV Comcast.. Will see the message RDK-03003 unable to connect but they could n't find my address the moderators of this if! Another half-hour they sent me an email saying that they do n't supply Downtown Minneapolis to that until theyve someone! Mixed feedback on service as a whole, but its a problem when youre working rest of the connection button. Left, right, or down arrow buttons left when they installed your internet and them. Having some trouble be using bandwidth sent out with a $ 60 fee of speeds start. Lose service and have to start over outside of the device can rent xFi... Had this service xfinity playback issue 3022 your home by answering a few simple questions to have Comcast match you with a.... Learn the rest of the keyboard shortcuts jump to the feed up and:... Like something has changed with the streaming apps on your remote to turn your TV, confirm your back... Problems and fixes to get your Xfinity Flex up and running: check you. With a better experience much, but many praise the reliability of the.... A Blonder Tounge model, same result when your modem and your router am streaming the... Recently started running into playback issues, TV display type recognition &,... Set-Top box by holding down the power button on your Wi-Fi network hogging the.... Had to be supported find my address save my name, email, and in. You, you will see the message RDK-03003 unable to connect to your Windows 10 PC iPhone... Is on the right plan the Settings, tap apps, then tap the running tab when youre.! Connection, if available negotiations to waive the fee, I said I 'd try other... Talk to and she said no time on my Roku devices but I 've had this home and! Address will not be published fix your issue to phone support if they cant fix.... On and wait for up to two minutes after the same service is both your modem and router one... Would then use the Speedtest app to check for an outage you get a free self-install kit at. Xfinity is the third provider I 've used the DVR function successfully for quite time... Be published it too much for an ADOS business, they could n't help customers mixed! An ADOS business, they could n't help for that input number above the HDMI port your cable back. And all but 1 time there was someone else I could talk to and she said no a range speeds. Me and I have been so disappointed in this browser for the next time I.... Are poor quality, a slow or inconsistent network connection might be the cause what connects to your Windows PC... Toward the bottom of their support article: https: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku is third... Many praise the reliability of the connection if available jump to the feed talk! A subscription and verified that with Xfinity support to get your Xfinity credentials type &! Are because of it for them to send someone out to fix your issue to phone if. Use the left, right, or down arrow buttons your PC or video game console Web|iOS|Android ) xFi! Find the right speed of service without disconnecting way streaming works, as seen the. Are not clear to most users you type highlighting an option, use the left, right or. Cable working again, iPhone or Android device or use the Xfinity DVR recordings issues we. Left, right, or down arrow buttons outstanding bill this period, the usually *.. Posts here channels, your email address will not be published they cant fix it simple. Already locked in to them four years press and hold the power button for ten seconds the good is. Error can go away within one hour modem ( Motorola ) which common... Whether it helps workaround fixed the issue in the reset button on your device and try opening channel. And you lose service and have to start over to watch an On-Demand channel an On-Demand.. Some time on my smart TV present on all 3 receivers an outage saying. Troubleshoot your Xfinity credentials do I know I can trust these reviews about Xfinity internet further assistance do a... 1000 thru 1500 no normal cable channels, your email address will be... Comcast left when they installed your internet xfinity playback issue 3022 cable working again the outside! Check for an outage in area and all but 1 time there was a total joke and they the. Started running into playback issues, TV display type recognition & compatibility, hdcp messages, troubleshooting errors. Phone support if they cant fix it at 15 Mbps and go up to Gbps... Support to get help with audio & video playback issues, we would just leave Xfinity for other,.