She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. They never advertise that beach is not usable. If needed, you could always bring a small kettle with you for piece of mind. Learn how your comment data is processed. Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). The best part you can order whatever you want! Thoughts. Did you find that to be an issue with the kids at all? It has a little village where kids can play in small houses, there are bouncy castle structures, and a room filled with balloons. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). Nice overview. Fantastico!! Fresh fish at the main buffet in the Lobby building. I am planning a trip there with my family for Christmas 2019. We ate at the breakfast buffet most mornings but stillordered fresh coffee, pastries and fruit via room service. Hi was curious how they handled allergies. The pools are not very large at Sun but are right on the beach. Staff was always friendly and we were glad to tip them for their hard work. It is safe you can walk around 24 hours a day it is well lit. Atmosphere also beautiful, relaxing, and elegant. We didnt spend any time there. Could you please share if you booked your dolphin experience in advance or when you were onsite? If saving chairs, use something unique like a book (not just a white towel like everyone else). Taxes and fees that are shown are estimates only. This boy loves meat on a stick. This paradise for our youngest guests features the latest in gaming and immersive play. There are plenty of chairs, umbrellas, couches and loungers at the beach. We may well just follow your page and plan the next vacation out of your past ones from now on. Also do not overpack!!! Lunch buffet for kids. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! The grand will be hosting many music festivals. The landscaping is still quite new. The poolside service was very nice, too. or fee for the food and drinks? I wish you guys great lives (and always be safe!) Unique day club area looked awesome but we didnt use it because we have kids. Can the Grand do something special for us like some wine and flowers on our special day? We are already paying $18000+ just for all inclusive. We loved our evening here. Those little details matter, and they are much appreciated. This area is out by the pools. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. You can see the top of the water slides in the distance. Then you dip the meat in one of three sauces. She was super pushy and when we said no thanks, she basically implied it was mandatory. Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Thanks again for everything! Do you think the Grand is worth the extra money? I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. And was the water at the beach swim able or did you enjoy being in the sand? For the record, we did NOT sample all of these desserts. Lets call it pretty potatoes. We traveled with a family of friends and had a fantastic time. This resort is an all inclusive in Cancun Mexico. Braydon LOVES the giant jacuzzi. My husband and I went there for our honeymoon (I think we stayed at Nizuc). We did spend a few evenings walking on the beach and it was fine. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. When you want your room made up (or not to be disturbed), you can hit a button inside your room that will notify house keeping. He was absolutely wonderful every single day, at every single hour. Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. We still had plenty to do at the resort even though the big slides werent open yet. Whats in your closet? I did not see any pictures for JC Steakhouse in your review. But, Im happy to hear that they are ensuring that everything is safe. Plus the extra $4634 for the 2 singles in studios. The Grand at Moon Palace Cancun offers so many opportunities for play with a variety of attractions and diversions. We decided were going to spend that extra money and take advantage of everything they have to offer! We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. We are going in January 2019, have been going since 2001. Most vacationers choose the all-inclusive option because alcoholic drinks are included. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. First of all, thank you SO much for this review. Cant forget the food. No, we didnt find the size to be overwhelming. 10 Common Family Travel Mistakes (and how to avoid them). Do you know what is included with that? The food at The Grand was a pleasant surprise. Do we need to pay for any food or special beverages in the resort? The grand has something similar for kids but its a larger play area so I think youd be happy with it. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. I would suggest downloading their app. Lots of chairs on the beach and always available. We paid extra money for ocean view room and could not even stand there in balcony. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. We also got a free 25 min back massage, manicure, pedicure per person with our stay. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Is this the only higher priveldge club? So, I would contact The Grand to ask. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. We tipped at the a la carte restaurants. But every thing that was open was very safe. Learning to float in the wave pool. We stayed in the Nizuc section very close to the Grand section. Was the dress code of long pants for men enforced at dinner?lynn. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. What would you recommend regarding a sitter for children these ages? The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. Then they ask if anyone has a food allergy. The snack bar was GREAT! Do you have any info on how you get the diamond access? Being able to have cold drinks in the pool is a big hit with our boys. We got two extra rollaway cots and kids found them very comfortable. Cam, Youre going to have a great time. Is there an extra charge? Erin. Were glad they actually use fresh salmon and tuna for their sushi rolls. Trip. Your review and photos make us feel like were already there. Aside from the beach did u have a good time at the resort? Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. What is cost for golf? To book, go directly to the Ninth Pin Sports bar and bowling alley, they also serve drinks and snacks there. We love staying at The Grand because we had access to everything. I hope this helps. We had to find small bills often and the front desk was not able to help. We could eat this all day long. Great review! Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. We continue to be impressed by the variety of food options available under the all-inclusive package. There is a section upstairs for kids 7 years and under that can be left there unattended. Together with our quality standards, we will always exceed your expectations. Food was good and a lot of places to eat. I have a ZOOM meeting which cant be missed. If thats true it is a bummer. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). For your review it was fantastic!!! Report inappropriate content RachelinToronto Toronto, Canada Level Contributor The shows were so so (compared to cruise shows) tho. Did you ever feel like it was overly crowded? Or is it now only if you stay at grand? Wristbands also act as your room key! Breakfast flatbread with eggs, bacon and spinach. The servers make note of it and the kitchen is informed of the allergy. . How much is it per day for all inclusive for 2 adults? Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. We stayed and watched in awe His name was Gabino Martinez. Thank you for this review. View from our 3rd floor balcony. When room service is included you have to order breakfast in bed, right? Can you tell me something about the television channels or access to Hulu TV or something similar? Wow! It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. Can you recommend some idea of what a family can do in the area until 5pm? Yes, the service all around the resort is great. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Its not cheap, but you get a lot for your money. Your review was amazing! Its the best I have found. If you want to play a round or two, you need to use your resort credits or charge to your room. The bathroom is quite big and it has a large shower with a bench. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. It looks like our flight out on the last day does not leave until 5pm. Hi, thank you for your review. Such a bummer! Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Some of the hotel rooms have a pool directly in front of the patio. Is all of it included? This water park has several large spiraling water slides, a wave pool, lazy river and a kids play zone that includes glow-in-the-dark mini golf, unlimited video games (for FREE), a climbing ropes course, bumper cars, 3 level jungle gym and a toddler area. Or do you think the resort would hold our bags and let us stay on the property? Room service is available and the full menu can be found on your tv by pressing the portal button. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Do you know if there are any ocean view rooms at the Grand? Weve heard the steakhouse is harder to get in. So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Because it was lunch, we opted for a variety of hot and cold mezze dishes instead of an entree. My son will definitely like that. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. One of the buildings illuminated at night. If so how was your experience with this. Also do they provide a kettle in rooms? We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. From what we remember, we think the pools closed around 9-10pm. Theres no charge to leave your kids who are 4 and above at the kids club. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. How much was the cost of everything that wasnt included? . This is an exclusive section of the Moon Palace Resort. There is a kids area thats unparented for older kids. We are traveling here early June and noticed that you are not in the Diamond Club? Children under 4 years must be supervised by an adult guest at all times. I loved this guy - so wonderful and worked so hard!All restaurants were great. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. Its also brand new. They are all in the same section of the resort. You will enjoy your stay. The food is fresh and high quality. Seafood options at the poolside buffet. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. These are sales people (keep this in mind, they are not concierge but may be referred to as such.) We may have eaten half of that wooden boat of salmon and avocado rolls. Please see our partners for more details. Variety of hot Mexican cuisine at the Grand Buffet. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. It seems like you may have gone off peak time. Hi anyone booking should check what events are going on. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. Thanks, Mitchel. It has been the most informational and most helpful of any review I have read!! There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. The food is really very good so I wouldn't worry about that at all. Language: English. I see the pictures above with small slides that are attached to a little house, is that all? Our days were full bouncing from pool to game room to restaurant. We are heading to The Grand at Moon Palace in November. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? You pay the same price, but we get a small commission for every booking. And immersive play we opted for a variety of food options available under the package! 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