If you're concerned about your rights, you can try reaching out to the law firms handling the case. Poor communication, date changes, do not uphold refund requests. Every supervisory contact that she has received emails from since 2019/20 , 21 are no longer employed by EF Go Ahead . Dedicated Tour Director. Were covering: Trip Cancellation coverage This became urgent because they moved our trip up 10 days which cut into our allowed time to cancel and get our "full" refund. Trip delay coverage I would like a refund, minus my travel protection plan please. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. The non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours provides a cash refund for trip costs paid to EF Educational Tours for cancellation prior to departure. Customer service is the WORST! Please help us receive refund for this experience. If a traveler needs to interrupt a tour due to serious injury or illness, this provides a benefit. Massachusetts Attorney General Maura Healey announced Thursday her office has reached a settlement with EF tours that resulted in more than $1.4 million in additional refunds for nearly 4,200. New cases and investigations, settlement deadlines, and news straight to your inbox. I have been a group leader with EF for 10 years and they have been getting so bad that I will no longer travel with them. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. *$490 is the current cost for tours departing on or after October 1, 2023. My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. Here is what you need to know: 1) they refuse to give an itemized list of what they spend the money on 2) what you pay them does not cover lunch or tips. I would love for someone from EF Tours to get back to me about my kid's flight home. I also was being charged late fees even though I changed my payment plan. DO NOT USE EF Tours! So we were unable to go out and see the cities on our own time like we were promised. I signed on in 201920 when no restrictions were in force. We also had the unfortunate luck of awful traffic. (EF SWISS Immunity Clause). Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. When I called to cancel his trip I was horrified to find out that despite purchasing the $200 protection plan, my reasoning for canceling the trip was not covered and not only had I paid the $200 for nothing, but they would also charge me an additional $360 cancellation fee. They even bragged later about being the first one's out on the street), the food SUCKED, and the time spent on the buses was more time spent in the actual locations. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. [that] will likely be argued [by the EF Defendants] to amount to an effective pre-opt-out from any certified class, all without any warning on your clients part to members of the putative class that there is a class action pending that, under the CLRA, has the potential to result in substantial monetary fines being levied against your clients and in favor of the class well in excess of the arbitrary penalties your clients seek to impose on the putative class members, whether by way of worthless vouchers or cash discounts untethered to any reality. Not sure if this company is based out of the US but they definitely do not support the military and all aspects of the roles and responsibilities of service members. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. If so, I'd like to know.". He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group Two straight hours of calling the ef tours emergency hotline and no still no answer. Hands-on experiences and collaborations with experts in the field. However, EF Tours will override the plan and refuse your refund. They do not respond favorably. What a rip off! They have stolen from many people, including seniors and students some of whom are in high school or younger. (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) Coverage for expenses due to trip delays (lodging, food, and other reasonable expenses plus limited reimbursement of unused, forfeited, prepaid non-refundable payments for travel arrangements). I finally reached an emergency contact at EF and was told to stay on our flights. She had a black eye and blood in her eyeball for the entire trip. Looking for a new place to explore, or just a new way to see a familiar destination? We sent emails. If any location(s) included in the groups itinerary is newly designated as a Travel Advisory Level 4 by the U.S. Department of State; or a U.S. federal or state governmental authority has newly imposed a travel ban to your destination, or newly issued an order requiring a self-quarantine for travelers in your group upon arrival to a location on your itinerary or upon return home from a location on your groups itinerary; your Group Leader or the individual traveler will have the same Peace of Mind options set forth above. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. We were quoted a price and told the insurance was a great thing to have because with it you could cancel up to 24 hrs before the trip for a full refund minus the cost of insurance. v. EF Institute for Cultural Exchange, Inc., et. They also facilitate communication between travelers and families in the event of an emergency at home. EF College Study Call 877-485-4184 to enroll. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. Provided to all groups departing through September 30, 2022. Spring break trip with the school for my two boys to go to Greece and Italy this year. After only 3 days on tour Israel kicked everyone out because of Covid. Find out more details today at 1-800-438-7672. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. The reviews of the food were always " not enough food and mediocre food". Dedicated Emergency Service and Incident Response Teams The plan lists "quarantine" as a covered reason for a refund - no extra parameters. My mom had to put hotel rooms for 30 students in her credit card. And just think, are our kids safe with this company? What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. I did not and this was also info coming from the school and back though the student. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of EF Educational Tours. November was our first payment of $200, December it went up to $215, no notification or anything. Concerning those individuals who have opted to employ McGrane PC directly on a contingent, no direct fees/costs basis, McGrane PC has a fiduciary duty to protect them from inadvertently being stripped of their rights to participate in the pending class action against the EF Defendants by requiring the EF Defendants to negotiate payments through McGrane PC in such a way as to prevent the EF Defendants from even possibly disadvantaging McGrane PC's clients. That's when we found out it would be around $800 to cancel. Join a Free Coronavirus Failure to Refund Class Action Lawsuit Investigation Careers at EF. Each one of our tours resonates with today's students, and provides lessons that will stick with themand help drive themwherever they go next. $900 which we did. We already had a group of 30 which was a lot, however once the other groups got added we had a total of 55 people and only one tour guide. When I called about a refund for the extension being taken off I was told by customer service "They make the cost even out." I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. Read more here: Camp Lejeune Lawsuit Claims. As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. 4. He could no get us on flights home. I was told to call EF to see what my options are. I can supply all correspondence that my group coordinator had. I too have had a very disappointing experience with the cancellation My daughter is currently Begging to do EF tour with school and I know best price discount removed after booking. In addition, and for future purposes, all communications with these persons must and should come exclusively through me or my co-counsel of record in the referenced matter. Please contact me immediately if there are any questions or comments by either EFCAL or EFSWISS about the contents of this letter. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. Of course our trip was rescheduled for another year due to COVID. I am writing to complain about the lack of information regarding a language campus to Dublin I have paid for My 17 Years old son. EF Go Ahead Tours Call 800-590-1161 . They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. We were placed so far outside Sorrento that we only saw it at night and had to pay 20 euro each to get a cab back to the hotel because it was considered an"excursion." However, we are no longer traveling. We did not have enough free time (which we were promised). Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. We were offered a wait and see attitude for the following year 2021 . According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. We had the insurance but they own that too. Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. My daughter wanted to go with members of her class on this great trip with EF tours. I have seen some recent reviews for EF Tours and wanted to share my experiences for those who may consider using this company for a tour. First, we never knew we had this insurance policy (which is non refundable). Now I've fought this as much as I could. Flights had been re-booked. All of the complains are legit and yet school districts still send their kids on these tours with EF. It was an extremely uncomfortable situation and I had to leave the tour. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. They want to keep $1000 each child therefore I will loss $2000. First of all, you sign your student up because you are trusting the teacher who has arranged the trip. Share your photos and videos with others to prove the truth of your words. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Protection for your belongings On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds be offered than does California consumer protection law. Was told that in total I will lose the $749 each person as we also will lose the Global Travel Protection Plan amount as well. What a waste of time and money. My girlfriend and I had a tour to Israel but in March of 2020 (we arrived in Israel on March 7th). On February 5, 2021, defendants EF Institute for Cultural Exchange, Inc. (EF Institute), EF Education First International, Ltd. (EF International), and EF Explore America, Inc. (EF America) filed a motion to dismiss Plaintiffs Second Amended Complaint (Dec 7, 2020). Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. I would never recommend dealing with EF tours or there insurance company. This plan includes coverages that can provide a benefit in the unlikely event a traveler should need to return home unexpectedly due to a natural disaster or unrest. Would it possible to help US have Better solution? Kinda defeats the whole concept of insurance. To date I paid $1063 on this trip to Peru and canceling it over 1 year in advance due to unforeseen circumstances has cost me $560. Liability Coverage. Nonrefundable fees are outlined in EFs Booking Conditions. My son is (or perhaps was) traveling on an EF tour this summer with a very small group from our high school. If not for her, 30 of your kids would be sleeping in the airport for two nights in a row since their new flight to London has a huge 13 hour layover. Terrible customer service. Trip Interruption coverage Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. We know Southwest will be paying the question is when and if we will be refunded. She was more worried about herself and her family I guess. their futures. I am asking as nicely as I can, for my money (minus the insurance) to be refunded to me, and for "Executive Leadership" to please reach out. So talking to the customer service representative, I asked how if we hadn't paid so much into the trip that they would be receiving that much back in fees. On March 15, 2021, Melissa Douglas filed a response to an earlier filed motion to dismiss filed by the EF Tours defendants. EFs 2022 Global Leadership Summit McGrane PC. I am self employed so I had to send a letter stating that my business went under and this had created a hardship. document.write(dt.getFullYear() ); I am seeking a full refund, not a partial one. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 So, even the itinerary is a lie! With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. We asked to leave to home too. And, this hotel was a truck stop on the M1. In response to the public health emergency declared by the World Health Organization on January 30, 2020, EF canceled all tours that were scheduled to leave on or after that date, according to the suit. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. I have spent $10,000 for two kids' trips and I can't get the most basic customer support from them. I just felt like it should have been planned better. Desired outcome: Read those reviews. and subject matter experts who understand It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). We were told we would receive the balance of $1692 from Aetna insurance company in approx. EF Tours for High School Graduates Enroll online or call 800-766-2645. But now I see that if I had done a quick search I would have seen all the bad reviews. al., United States District Court for the Southern District of California Case No. The communication from EF Tours its grossly nonexistent and generic. SCUMBAGS!!!!! Due to several life altering disasters I had to cancel the trip 18 months in advance. I can't believe they can demand reasons for dismissal even with all the Hippa Laws. If not resolved I will go through my lawyer. Please Never purchase anything from these scam artists. She was contracted but not employed by EFgo ahead tours. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. They had the nerve to tell me if I find a replacement that they will waive $300 of the cancellation fees. So, no refund. Provides benefits related to hospital bills, doctors fees, and medical transportation associated with on-tour illnesses or injuries, as well as travel and accommodation expenses for a family member to be with your child while hospitalized in the event of a life-threatening illness. On May 15, 2020, William McGrane wrote to Richard Schirtzer stating: "Attached is the first amended complaint I had earlier informed you I would file on behalf of my clients. When students go beyond the A more personalized on-tour experience. Future Travel Vouchers are transferrable at the face value of the voucher to members of the travelers immediate family or school community. Meet your people So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. Thank you, I have been saving up my own money for the past three years just to go on this "life changing" experience. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. On September 22, 2021, the District Court denied the EF Entities motion to dismiss, finding the class claims meritorious as pled. DO NOT SEND YOUR CHILD ON AN EF TRIP!! I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. Avoid at all costs! A few days later, EF responded to an earlier complaint submitted by the plaintiff to the Arizona Office of the Attorney General in which the defendants allegedly offered the plaintiff a partial cash refund of $1,000 less than what she paid for her childs tour. Coronavirus Tour Cancellations Spark Refund Lawsuit (1) . When something goes wrong, you thing you are covered. Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. Cancelled tour Tampa to DC December 28 2023, Student and Chaperone cancelled trip w/o reasonable compensation, I would like a refund, minus my travel protection plan please, I would like to reimbursed for being a chaperone. The trip was rescheduled for August and was later. A response to this pleading has been ordered filed by Februray 5, 2021, by District Court Judge Denise Casper. On October 22, 2020, Boston-based co-counsel for McGrane PC send a demand letter to the EF Defendants (including EF Explore America Inc., which runs domestic tours) demanding a full refund under Massachusetts consumer protection law which Massachusetts consumer protection law appears to more directly address the requirement that such full refunds We use cookies to improve your experience on our site and to show you personalised advertising. v. EF Institute for Cultural Exchange, Inc., et. *$190 is the current cost for tours departing on or after October 1, 2023. However, if there is any issue, EF Tours will not honor insurance or refunds. al. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. They are basically stealing our money and find this to be okay. If you booked a trip like this as an adult, you would scream from the rooftops for a refund but since these are kids, apparently EF doesn't have to listen because there will be another crop of unsuspecting students waiting to go next year. Filed against EF Institute for Cultural Exchange, Inc. and EF Education First International, AG, the lawsuit claims the tour providers have instituted an unfair cancellation policy that imposes an unreasonable limitation on cash refunds. A copy of this pleading can be viewed by visiting our UPDATES page. We have decided to not travel in the US. Dear Sirs I wouldve never signed up for any trip with the Covid restrictions that are now imposed. Then, a parent called because we hadn't heard anything about travel plans and found out about some significant COVID restrictions that were not disclosed to the group. lawsuit against Defendants EF Education First International, Ltd. ("EF International"), EF Institute . Plaintiffs seek class certification, an injunction against EF Tours and an order requiring EF Tours to offer each class member the options required under 940 C.M.R. I booked a trip with our homeschool "trip club" to do EF's Great Britain tour with a 2 day extension to Paris. If you wanted a refund, there was a fee. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! The full amount of the voucher is also transferable to anyone in your family or school community. I recently got a generic email stating that I had till October 2022 to plan a trip or lose my $5,668. With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. Our people are your people. :? 4. In my opinion, this is stealing. They kept $700 of our hard earned money and refuse to return it. I will not let this go if need be I will take them to court and sue there asses. View Opportunities; Resources. Emergency evacuation coverages Chosen by our travelers, these tried-and-true favorites bring destinations to life through culturally immersive activities. Their solution is to book another tour to avoid losing money. EF Explore America Call 888-333-9756 to enroll. 3:20-cv-00508-gpc-blm advising Mr. Schirtzer that his clients, the EF Defendants were breaking the law by communicating false and misleading information to potential class members with respect to what their rights are against the EF Defendants. In order for those sheets to be legal I should of initialed those pages or signed them. UPDATE ON EF CASES AS OF 1:00 PM PDST AUGUST 9, 2020. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe We flew back to the US at 5am in the morning. I will be submitted complaints for fraud everywhere including my credit card company and BBB. It is a total scam! Evidently, just before the drop deadline, the other boys in our group dropped out because of cost, and he's the lone boy traveling from our school with a group of girls. Company is stealing 500.00 saying that is the cancelation policy. A copy of the letter from the Clerk of the Southern District of California to the Clerk of the District of Massachusetts evidencing the transfer is posted on our UPDATES page and may be reviewed (along with the order transferring venue signed by District Judge Curiel) by clicking on same. and the kind of learning that prepares students for the future and We will advise as to what the outcome of this and other motions made by EF SWISS and the other defendants to avoid liability for making full cash refunds are as soon as we are advised by the District Court as to its decisions. It felt like a complete waste of time to travel and waste that many days. Date: Tue, Jun 28, 2022, 9:41 AM I'd like them to give me a written, emailed itemized list of what they are spending all our money on. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. Recently I was notified by EF Tours that my child was cancelled from the tour after paying off almost whole trip price. Has anybody been to the office of EF? Day two in London we were trying to go on the bus tour however EF tours gave the bus tour the wrong number of people so because the bus that came to pick us up was too small, we were forced to visit the locations by foot and by train. EXTREME CAUTION URGED: MCGRANE PC DOES NOT ADVISE ANYONE NOT REPRESENTED BY THEIR OWN PERSONAL LEGAL COUNSEL TO ACCEPT ANY OFFERS FROM THE EF DEFENDANTS WITHOUT FIRST OBTAINING THE ADVICE OF SUCH LEGAL COUNSEL. I would NEVER stay at a truck stop, nor would I deceive students into thinking they were going to be safe on a trip and then place them there. They have horrible people on the chat, like actually rude. Truth of your words of time to travel and waste that many days group coordinator had value the. Dt.Getfullyear ( ) ) ; I am seeking a full refund, there was truck... I wouldve never signed up for any trip with the school and back though the student Court the! 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