The chair I sat in at the store was very comfortable and plush. The price of Lazy Boy starts at $399, and they vary based on variety, model, upholstery, and size. Outstanding service Joe really took care of us. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. Still not resolved. I'm very happy with everyone that works here. Renew only has a life expectancy of 5-7 years. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. loribee and frazoo, thanks for taking the time to reply. On November 1, 2021 we purchased a lounger and fully paid for purchase. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. Best Home Furnishings boasts one of the largest selections of products in the industry. WHAT THE HELL LAZYBOY??!?! We were told 4-6 weeks to receive the new arm for the couch. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. 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The repair tech looked at it and said that is how it is supposed to be and left. Its now 15 weeks and we get delivery date Dec. 23. Can't wait to actually sit in it. I can't stand high pressure sales people but this was just the opposite . WE are very disappointed in this product. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. Hancock and Moore and Leathercraft have some beautiful recliners that don't look like recliners but are somewhat pricey. Bang for the buck just isn't there. I will never buy from this company again. Fabric was stretched too tight on the backs causing it to rip & fray exposing the padding and frame at the bottom of the chair; staples showing at the top of the chairs because the fabric wasn't cut long enough; pointy bumps where the fabric joined the wooden legs. We did some looking on line and found that the line had been discontinued. All in all, great experience. I asked if they were crazy? The issue is due to materials and workmanship defects. Thank you Linda! Ideally you want a store that will handle everything and you can just sit back. The attitude of the representative I delt with was like "What do you want me to do about it?" The experience was no better, and it would seem that despite being assured we would receive two chairs out of the warehouse, one of the chairs was a display floor model (different color shade of material, different stitching). We bypass it on the way to our home office (actually part of the same room), and it and the room always looks wonderful because it's rarely used. Not always, Randy. The next day we went down and we told Joe we were going to buy one, we just wanted to look around a little more. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. The reason for one less star is for delivery. Both of the La-z-boy recliners that I've had gave me problems. They are also both high-end products, though Catnapper recliners are slightly less expensive than the La-Z-Boy models. We are happy with it. Thank you Nicole for link with leather furniture rating . The quality they used to make was something that as a consumer I would stand behind. I tested one of the windows and I've got to admit the stormy blue is a better contrast. It still works perfectly though it needs recovering. Very professional and friendly service, he even sent. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. I only did business with this national chain's local store because 1) they had a Labor Day "sale" going on (although their sale prices were not low, hence the $$$), 2) they offered a zero-interest finance program, albeit a short one, which I needed for financing the purchase over an extended term, and 3) the size and style of sectional sofa - and its standard fabric - that I needed was carried only by this company and no other local furniture store. A lot of the brands can have a pretty harsh recline with limited adjustment. DO NOT WASTE YOUR MONEY. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. bcb_flux 6 yr. ago. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. Now about two years later, it's flaking apart. La-Z-Boy just happened to have a set that I liked. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. Let's get started: Catnapper vs LaZy Boy. It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. They are wonderful and extremely comfortable. When I recline, I need to force the lever down hard in order for the footrest to not fall. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. We tried twice with both the Glendale and Prescott stores and it was like pulling teeth to get a designer to come to our home. Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. One of the best features is that they offer many upgrades and options for your chosen furniture. Not this customer service person. We've "never" owned a reclining sofa before. Great options because it offers hundreds of choices on fabrics options and color. I bought a Lazyboy office chair about two years ago spending almost $300 which I thought was made of leather. Joe was patient and attentive to our needs and got us good discounts. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. We are so excited to move home and enjoy our new furniture. All the connections are tight, and the other side works fine. I have little doubt it would take them at least 20 minutes to fix this and I believe they have a two hour minimum, but I'm not sure about that. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. My husband is an Engineer, and he said the construction was great. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. During this time the chair was sold to another customer. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch. When I viewed the more than 400 complaints to BBB in 2020, I saw that LazyBoy no longer cares at all about quality, farms out repairs to a different furniture repair company, leaves customers on hold endlessly (which hiring would fix), delays warranty service for months (which hiring more staff would fix), and pretends to care while disregarding the issues. recliner that can be placed any closer than 8 from the wall. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. We Owned Our 'New' Chair Over 2 Months Before Fixed. She wasn't pushy and was very down to earth. Buyer beware. Don't shop here! Home in an hour! Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. I then was told I would receive a call within a week. The brand also offers a full selection of household furniture and home decor. I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty! Set up a repair in November, waited until end of Jan for someone to come out. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. When comparing furniture on the basis of cost alone, Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. My experience with La-Z-Boy seems minor by comparison. Quick and easy purchase today. We've had several Lazyboys and the quality has been good. I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. Can't wait to be lounging in our new Lazy Boy. Wow..Two Strikes. He answered every question we had. Came in and ordered a custom recliner (tripoli) with massage and heat and powered back and leg. Phone calls emails phone calls no return call. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. We already knew what we were looking for and Kate helped us to select appropriate colors and options. However recently Kelly went above and beyond the call. I called after 8 weeks and told it would be delivered in 2 weeks. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. Absolutely ridiculous. Bought sofa and love seat. Sorry to say, but I am stuck with looking at this everyday . 10% off only. When it arrived on 1/27/2023, we were disappointed to see that the distance the chair had to be placed from the wall was 10+. Was told company will warranty item for life. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. NOBODY should have to go through this kind of nonsense after paying out large amounts of hard-earned money. SHAME ON THEM! I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. Again, thank you for your help in resolving this issue. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. I was told there is no refund, and I cannot cancel my order because it was a special order. Never will buy Laz e Boy againwish I could show you the pictures. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. Still on hold 1 hr and 27 minutes.ridiculous! Mind you this isbrand new unused furniture. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. Special ordered a leather recliner. LA-Z-BOY HOME FURNISHINGS & DECOR - 18 Photos & 40 Reviews - 3500 Sisk Rd, Modesto, CA - Yelp Restaurants Home Services Auto Services La-Z-Boy Home Furnishings & Decor 40 reviews Claimed Furniture Stores, Home Decor, Interior Design Edit Open 10:00 AM - 7:00 PM See hours See all 18 photos Write a review Add photo Review Highlights While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. I would not recommend buying a Lazy Boy product, if something goes wrong you cant get them out to repair them!!!! In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. Long story short, the brand no longer represents itself honorably. When searching for quality reclining furniture for your home, one of the best brands to consider is Southern Motion. The controller isn`t working. We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. So I went to La-Z-Boy furniture. There was a small flaw in it but they took it back no problem to redo. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. I just bought a Palliser recliner. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. Almost all store charge a trip fee, but some don't. Its a matter of someone falsifying records and failing to communicate vital information to me, the purchaser! Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. They're also strict about their warranties. Great customer service. As noted earlier in this thread, we have a La-Z-Boy reclining loveseat (now over 12 years old) that has never needed any repairs or replacement parts. Never again will we buy from this company. Thanks everyone. Yesterday, one day before delivery, I hadn't heard anything and called again. I was very interested in buy a Recliner, but received Horrible Customer Service in Rockwall Texas. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. Both build recliners with all hardwood frames and lifetime on the frames and mechs AND THEY ACTUALLY SERVICE THEM. I just checked and Crate & Barrel has some fabric recliners. After trying to resolve the issue with them, we are now mid August with a 'new' broken couch. I simply couldn't afford both the recliner and couch. His incredible service doesn't stop there. My husband and I went in on Saturday and Sherry was our salesperson. This site's sole purpose is to help you make the decision faster and with more peace of mind. Otherwise, we were going to go elsewhere. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Klaussner furniture doesn't hold up well or looks cheap. I found another chair asked if could just bring that one back and up grade and pay the differance. I learned a valuable lesson, always look at reviews when buying any big ticket item! Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. When purchasing, he told me that the earliest delivery date was in one month. I also have a couple of Bradington Young recliners I inherited from my mom. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. Purchased a dual recliner PLUS the extended warranty. We bought a Lazy Boy electric recliner two years ago. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. Couldn't be happier with the service we received from Patty. Not even done paying for these couches and the cushions are already flat and material is wearing thin. You have to bring couch in, They pay for parts and you pay $75 an hour labor. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. 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