Its almost like the blade is picking up to move, but not being set back down in time to cutif thats even a thing! the machine wont start. Hope this helps. I doesnt lift up when I release the bar. Thank you for your email, Our phone lines are closed due to maintenance. Not any particular brand of paper either. It seems so simple in the videos. You dont need to memorize it all or get bogged down with figuring out HOW to do everything I mention. Im in agreement with you. every time i print from the studio it prints dots all across my image If anyone has any remedies I would be most grateful to hear them, I had this problem. I think the big black box that the blade is in moved when it fell but I havent the slightest clue what to do about it. It was scary!!! Sometimes we all need a good listener. Give this a try and then let me know how it works out. I am doing a print and cut and it was fine for the first set then on the second print and cut the blade box shifted and cut off the image lines. Gloria, I have the silhouette cameo.nice machine cuts well but now there is a problem.. Next, put the printed page on your cutting mat and send it to the Cameo, being sure to select Automatically detect registration marks. The Cameo will pull the cutting mat in and out until it has read all of the registration marks. One of the first trouble-shooting steps is to turn off the Cameo and your computer. Super frustrated and panicking! Seems like the blade pressure isnt consistent. Lets see if we can get to the bottom of your problem. When the cursor looks like a white arrow, that means you are in Selection mode. Let us pray!!! I just tried to cut vinyl stencil from the starter kit and had this problem. Any suggestions? its now fixed and no more zooming out!!! Powered by. is riddled with problems. Customer support is sending a new cord. I really need some help It was working fine 2 days ago and next morning I tried to open it up and continually loading icons. After you highlight it, then you need to pick one of the trace option, ie trace outside, I got the Cameo for Christmas last year and had downloaded quite a few images and fonts. I have a few thoughts and, if none of them fix your problem, then you should call tech support at Silhouette America. If so, its very likely that you have some bad RAM (thats the memory sticks in your computer). One.of the clips on the box was snapped therefore it wasnt putting enough pressure on. Please let me know how it works out. Open the "Identity Protection" menu on the right. I recommend always updating directly from the Silhouette website. WAY to far. That indicates you can click in that area and drag the panel to a new location. The project I was working on, did not save. I watched the machine will it worked and got the feeling that its not butting enough brasher on the plaid and thats why its not cutting threw the paper Does anyone have a solution to this problem? Here is the link http://www.silhouetteamerica.com/software/silhouette-studio. Im having a similar problem. I would not recommend this method for the following reasons: 1) the Zing has infinite blade settings, unlike the Cameo, which has only 10 specific settings. In addition, don't forget to look for specific answers by using the Search Box on the blog. Did anyone ever get an answer to this problem? HELP !! 3is your computer running slow in other applications, such as Word? I was unable to use my machine for 3 months due to another issue with loading. Its a new mat, and a fairly new blade. 1. Thought I was losing my mind. Did you check that your power outlet is working? As for the Load media just use the button with Up Arrow on the front of the Cameo to switch to Load Cutting Mat.. Glenda in GA, Same problem, prevent the computer from allowing the cameo to phone home by turning off your internet access. but the cuttings arent that exact. It colors the small pieces fine but when I want to fill in a box that has perforated lines in it, it wont let me do so. It is in the grove so tight that it wont come out to slide it over. i never thought about that! I am so much happier now that I have removed the v.3! Gloria . I am trying to use the stencil vinyl to do an etched glass project also my 1st project with this machine. Heres how I did it (hope this makes sense): first, I measured the envelope, then I used the software to create a rectangle of the same size and place it in the middle of an 8 1/2 x 11 page. Mine will not cut a perfect circle. The first trouble-shooting step is to reboot your computer (turn off your computer and then turn it back on). and install the Legacy version. Uncheck and recheck. 2. I also ensured it the power cord was plugging into itself correctly. You move the mouse until the tip of the arrow touches what it is you want to do or select and then click (remember thats using the left button). I have been going back and forth with them on emails regarding the graphics, and they told me its a microsoft issue. Ensure Output field is set to CAMEO 3 (or may read as CAMEO 2; just ensure that the CAMEO 3 is the only connected Silhouette unit to the computer and it will display according to what it finds) I just bought the Cameo 3. was there a fix for this? Give these a try and if you still have questions, do come back. You can also poke the blade through the cardstock to see how far beyond the thickness of cardstock it protrudes One of my readers is ready to pull her hair out in frustration over the problems shes having with her Cameo. So I sat on the phone with micosoft for hours going through everything and we found when we clicked on preferences for Silhouette is only shows 8 and lower no option for windows 10. I am sorry to hear youre having trouble with your new Cameo. Does anyone have a solution for this? "Have you tried changing the visual style back to 2D Wireframe? If its not, you should give the Silhouette America support folks a call. I cannot in good conscience recommend this machine to anyone. Hi Gloria, I have had my new Silhouette Cameo for about 2 weeks. Any ideas on how to fix? I cannot find my library. Is that key stuck? Oh, Dawn, Im so sorry that you are going through such a hard time with you Cameo. Required fields are marked *. I hope you create lots of wonderful things with you Cameo! Sorry, I should have made that clear in my post. Karen, I just today received my Cameo and am *almost* completely happy with it My mat is loaded as far left as it can go, the white rollers are lined up with the edges of my paper and the blue release lever is in the down position. Im sure this is a user error but I cannot figure it out! They are pretty quick, so you should be up-and-running in no time!! Ok i have a huge problem, when i do my designs and print and then send it to cut, the machine is not cutting properly, it is cutting through the design, dont know if its that the machine not aligned properly, but i set the registrations and it reads the successfully. First off, congratulations on becoming a Cameo-owner!! Upon opening the software, you will be prompted to register the tool, which you may skip by selecting Continue > Already Registered. I am having a difficult time cutting several 6 x 6 background designs purchased from the Silhouette online store. that is so interesting, because I have several brand new mats that never got used because I switched to the silhouette. -send2cutter.exe (program to send manual updates) I tried to print my own image then cut on cameo, but keep failed. I have had my Silhouette for about two years now and have used it numerous amounts of times with no problem mainly cutting heat and adhesive vinyl. The resulting fix Just a side note there. My computer then prompts that I have to restart to make that change. I have watched NUMEROUS youtube videos, etc. Besides, I havent set any preferences which caused this. For some reason, the pan tool (hand symbol) is permanently there, unless if I hover over different tools. I had this same problem and it was really annoying, thank you so much Kimberly, I did what you said and it worked . cant connect to server I have just purchased a font, and cant use it. However, there are some great tutorials available and they are well worth the few minutes you will spend watching them. I bought several of their images and whenever I am inserting them into my file all I see is an outline of the image. I just received the cameo silhouette for Christmas and spent all weekend trying to get it to cut a design I created. HELP HELP HELP. Try registering your machine. I hope this works!!! I hear people say how much they love their Cameos, but I HATE mine, which makes me sad, since I see such potential! The Cameo is pre-set at the factory for the 12-inch cutting mat. These are all the trouble-shooting ideas I can think of, at the moment. I used my cameo one single time and cant get it to work anymore. I just received my first Silhouette Cameo for my birthday a couple of days ago. I say its surprising because the Cameo sure can be finicky when you first start using it. I love love love my cameo, but a few days ago I started having problems with my mouse. https://www.macworld.co.uk/how-to/mac-software/open-apps-mojave-photoshop-3684425/. I have been cursing, not being able to make very small movements. If you spin it away from you, you move up. Compatible with Win 10 my BUTT. I was having issues with the mat slipping so I adjusted the rollers. They are exactly the same size as the Silhouette Cameo mats, so feel free to buy whichever is the best deal. If you are cutting out shapes that are too long for the cutting mat, just make sure that both sides of your vinyl are position directly under the rollers and that you are putting it in absolutely straight. Are other applications showing your similar errors? The word was jagged, it then showed up at the bottom left of the program, I go to try to delete it from the left and then my box to deleted showed up 3dish. Could there possibly be a problem with my machine? Their number is on the Silhouette America site. I have reset tool preferances and even updated PS 2023 to the bata 24.1as yet I hventfound a solution or anything helpful. 4as to why the file wont move with your mouseis it just the .svg files or is it Silhouette files, too? Scroll With a Magic Mouse, move one finger up and down or left and right on the surface. Your first paragraph left me confused, too, but the second paragraph explains itI think! I turned off my machine for a while and replaced my blade, I really dont know why a dull blade would cause this problem. Hi Gloria. Can you help, before I throw the thing through the wall?? checked the blade for damage or obstruction and it doesnt appear to be damaged. Take care and be happy!! Any advice? Just want to make sure I am not doing something else wrong in the meantime. Its been through Win 7, Win 8 and Win 10 (all with the same PC). Good luck, Required fields are marked *. I would really like to help, but need some clarification. You can also try highlighting the words, then pick the line setting and increase the line size. This has persisted from 10.0-10.3 and multiple machines. Hope this helps. Too captivated in SVGs and paper weights for sensible blogging right now, it seems , No problem, I replied to you by e-mail! I dont know what else to do. Hi so we have an art creation machine(1200H) here and recently i noticed that the blade has a black band that moves blade left to right. Lets see if we can get you to love your Cameo!! Tuesday quick tip: matching rotated angles, Draw something! The cut bottom should be right below the load the cutting mat but its not there. https://forums.autodesk.com/t5/autocad-forum/panning/td-p/6334403. Any help would be appreciated! I am having this same issue. (the thickness is set on 10, so I cant really cut anything right now) Thanks for your help and happy holidays! On the Services tab of the System Settings dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all Hope to see you, again. Connect and share knowledge within a single location that is structured and easy to search. Also, everyone says dont use your blade higher than 2 or 3. Purchasing new cables, formatting my PC, uninstalling and reinstalling. Most of the time, the contact paper just moves around like the rollers arent holding it anymore. I was getting so frustrated!! HELP! In order to re-index the library, keep following the steps: In Silhouette Studio, head on to the Settings. Next, go to Preference and click on the Advanced tab. Now, click on Reindex my library and wait until the process is completed. Restart your System and launch the application again. Try that and you should be fine. . Dont give up, Dawn. It does seem to have this problem in the first letter of what Im cutting almost every time, but at other times, its random. Please report what caused this along with the information below. Hi, Shazlyn, are in Pan zoom mode. thanks. Yes, I have been using the same mat for the past three years. Touch the tip of the finger just to the right of the line of the shape you want to select. I even went out and purchased a new printer, in hopes the default printer issue Ive been having with the Cameo would be solved with putting the printer on the network. However, Silhouette America should be including some basic tools to help users remove the cut-outs from the mat. When the cursor gets close to a shape, youll notice that it changes from the arrow to a hand with a pointing finger. ALSO It was working fine on the settings I had and this last two times I tried cutting out my image it would leave pieces of the picture on the cutting mat and mess it all up. Gloria. Please tell me whats going on and how to fix it! Do I have to do this all over again? Sorry it took me so long to answer, Im usually very prompt, but the holidays have kept me pretty busy. Hope this helps. Your best bet is to call Silhouette America and ask them to send you a new power cord. I had installed the new Studio v.3, too, and immediately came across a number of problemsproblems big enough to actually stop me from working on my project. It was OK with v3. I havent heard of any others having this problem. 5. When you see the symbol >, that tells you that there are several steps to the command. See if you can narrow it down to just Silhouette Studio with .svg files. I was using my cameo, and everything was fine. Second, are you making sure that setting your blade at the same number, both in the software (on the screen) and physically, in the machine? I am hating this machine. In the meantime, have a blast with your Cameo!!!!! PAN USING MOUSE: With the Pan Using Mouse icon selected, you can pan across your workspace. When I draw with the pen, and sketch quickly, the cursor temporarily changes to the hand tool and moves the canvas. I have all the proper settings. Again, thank you for this tip! I will check out the possible mouse settings in Silhouette Studio right now and will get back to you if I discover anything new. When the cursor looks like a capital letter I, you are in Text Creation mode and can add words to your drawing area. When I try and shrink or enlarge an image I have to move my mouse like an half a inch before it moves then it moves too much, I know you can go to a setting and manually put it in but that takes forever. I have severe arthritis and it is very difficult to move those white rollers out of the slots. Definitely worth a try. The new v.3. If my computer goes into sleep mode during a long cut, the silhouette cameo will stop and read unload even though only part of it was actually cut. I finally upgraded a new PC a month ago and had nothing but problems with my Cameo registering! I have an image I bought from SA, so its good. thanks! Any advice? Where to next? I felt the same way when I first started using my Cameo, as did thousands of my readers! Did you even figure out your issue? Good luck with yours!!! The screen will say cutting but nothing happens. I hope you will come back again, James, and let us know how youre doing with your Cameo projects!! The only way which resolves this issue it to reset my mac, however, this will only fix it for around 5-10 minutes before it does it all over again! Click on the order and download it again. I took it slow, since I didnt know what I was doing. But if its still in warranty get it sent back. In an emergency, just hit the OFF button and then turn it back on (Ive had to do this a few times). ArcGIS Mouse Cursor Stuck in Auto Pan / Continuous Zoom mode, https://community.esri.com/thread/53112?messageTarget=all&start=100&mode=comments, The open-source game engine youve been waiting for: Godot (Ep. Weve tried a couple different designs and the same thing happens so I think it is a setting but I dont know which setting to correct. Then I placed my envelope within the rectangle that I had printed onto the sheet of paper. Press [Cmd]+[Shift]+G I had installed it and NOTHING worked right. cardstock or it wont cut at all. Ive bought a new blade, uninstalled V3 and am now using Legacy version. Re-open the Finder So long story short my Silhouette Portrait fell off my desk. See how these work out and then proceed to the smaller, more intricate cuts. Any suggestions? Thanks!!!! Thanks for any help! I thought I had everything set rightand when I came to the send to silhouette stageit keeps saying Registration failed. Also, I really didnt like the look and feel of the new one. I bought a new cameo 3 then had to buy a new computer because it wont take the lesser versions of Windows, new mats, new blades, tons of goodies and a card for the designer edition, and whats happening??? o com.aspexsoftware.silhouette_studio.8 (if present) I dont understand. They do have a fix posted on their troubleshooting page that I just tried twice..no luck!!! It may also have a scroll wheel in the middle. The new v.3, on the other hand is a software disaster. 2 When it cuts it will do long straight lines but when it has to turn corners particularly on angles less then 90 degrees it catches and pulls the card into a lump so that I cannot use for any fine design. i have the same problem!!!! Solution for the silhouette group : I am currently jumping up and down. Try another image and if you still have the same problem, then your next step would be to shut down Silhouette Studio and turn off your computer. I tried settings of 3, 33, and blade 3. Let me know how it goes. When the cross hairs appear, select your image. Youre welcome. I have been having this problem as well and my cameo has become useless! (totally could be) Any help or suggestions would be greatly appreciated!! Good luck!! It is an A4 sheet, so I selected A4 sheet, put the vinyl onto the cutting mat making sure the shiney side was on the mat, and it was in the top left corner nearest the feeder selected blade 2 on the blade and speed 8, thickness 9 blade 2 on the settings but it didnt seem to cut very deep. The best information I find comes from Cameo users, themselves. The only way to fix it is to restart the machine. Good luck!! my blade got dull so.. ( all this happened right around the same time-ish ) I bought a new blade , updated my software, and opened a new roll of contact paper. I am not a Cricut user, but Im sure a lot of my readers are and this will be helpful to them. I so happy to hear that you have found my sight useful. Oh my word, I am having the same problem. Thanks. Choose Settings. Mouse cursors in Silhouette version 4: Understanding what you see The blade was less than 10 days old! It to cut vinyl stencil from the Silhouette website happier now that I have removed the!... None of them fix your problem, too it slow, since didnt! Please report what caused this if none of them fix your problem will spend watching them Cameo-owner!. When you see the blade for damage or obstruction and it doesnt appear to damaged! The look and feel of the time, the pan using mouse icon selected, you should the. Sheet of paper com.aspexsoftware.silhouette_studio.8 ( if present ) I tried settings of 3, 33, and quickly! 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Fairly new blade, uninstalled V3 and am now using Legacy version now, click on Reindex my and. Make that change upon opening the software, you move up to memorize it all get! Removed the v.3 troubleshooting page that I have had my new Silhouette Cameo mats, so feel to! In addition, do n't forget to look for specific answers by using the same size as silhouette studio stuck on pan using mouse. And everything was fine it may also have a scroll wheel in the middle updated PS 2023 to Silhouette..., at the factory for the 12-inch cutting mat in and out until it has all! Cameo for my birthday a couple of days ago I started having problems with my?.