https://www.britishgas.co.uk/privacy-policy.html. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. Submitted by Hertog on Fri, 14/03/2014 - 20:17. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. Hi Michael,sorry to hear you're not a fan of our app, it sounds like we've got some work to do to change this! Remember, the more often you send us your readings, the more accurate your energy bills will be. You can submit your final meter reading online. He was spending an extra 30 a month on water than he needed due to a leak. What they missed off was that by switching to a smart meter means if my credit runs out I can be cut off. business, Services Landlords and agents can and should help with this process, though. I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) You can submit your opening meter reading online. Sending us regular meter readings helps us to give you accurate bills. Go to our British Gas residential website for submitting meter readings. Wait seven days (most smart energy monitors re-start automatically within a week) Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. If you are having difficulty reading your business energy meter then see our handy, visual guide on how to do so. To read the meter: Write down the first 5 numbers shown from left to right. If you have less than 1,000 in savings and . press the display or display select button again until you see numbers followed by KWH. - Monitor up to five separate meters, e.g. If youve given us a meter reading lately, well use it to work out when your next bills due. Smart meter users can use these to lower their usage when the price of energy is high and use more when the price drops. Get a quote for Total power consumption (Kwh) for both gas and electricity (your meter reading) Tarif information (price per kwh for both fuels) Live readings (in Watts) of usage for electricity. these uncertain times. Direct Debit, New gas & electricity 21/10/2022 09:29. If the pointer is directly over a number, write down that number and underline it. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. Give accurate, automatic meter readings . Weve also rolled out in-app notifications to provide you with helpful reminders about your annual services, engineer visits, bills and more. After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. Now does not allow me to pay at all on either option. When we had a smart meter fitted a couple of years ago we were able to monitor our daily usage of gas and electricity. No. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Access your account to easily submit your meter readings and keep your bills accurate. You can submit your final meter reading online. since Mid Feb. This means that both my gas and electricity readings are now significantly off . electricity connections, Switching to British We would like to show you a description here but the site won't allow us. and the app . And our app is here to help you. electricity, gas, water, solar . MarketWatch provides the latest stock market, financial and business news. According to the MoneySavingExpert website (opens in new tab) these energy companies will still backdate meter readings taken before 1 October. - Submit your own gas meter reads. commercial properties, Log Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. Pure Planet Energy is a new app only energy supplier from the team who founded Virgin Mobile. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. Glow is a trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. You can find out about the different categories available by clicking here to see more information. You'll need to log in to your online account first. However, still very little in the way of useful information which would help us save money/usage. You should start getting bills with accurate readings in a few days. for holiday homes)- Handles a wide range of rates and charges, e.g. meter, Help with The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). FAQ's, Commercial plumbing & This useful application makes it easy to monitor your household utility meters. The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. The british gas apps are soo bad as is the website. Download our new app and you can see how much energy youre using in pounds and pence. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. The running total is always out by a mile and randomly in the middle of transactions connectivity drops out and the whole thing crashes. For quick help and advice, why not try live chat. It fits the bill. Finally the figure is converted to kWh by dividing by 3.6. 0800 111 In order to get a new electricity key, youll need to call British Gas to get a reference number upon referencing your meter serial number (MSN) which can be found on your meter. oil)- Uses the currency from your device's region setting, but you can override this per meter (e.g. Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. You live and learn. Topping up is easier, and works properly now. Each supplier has different eligibility criteria and application windows. In the Netherlands those smartmeters (electricity & gas)are going to be deployed nationwide (over a period of some 7 or 8 years I believe) starting next year. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. government scheme. As far as I know the display unit connects wirelessly to the smart meter, and gets it readings directly from that. Then say goodbye to big repair bills this winter Hurry, sale ends Monday bit.ly/BGHomeCare. Unplug your smart energy monitor. So it makes . Have a recent bill to hand to easily submit your energy meter reading. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. Operating in the UK's utilities industry for more than 26 years, we are the leading provider of regulatory and field services to energy and water retailers. credits & refunds, Financial billing, There's something wrong with my You can check if you can get extra help from your energy supplier. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). You'll need to enter your email address, account number and postcode. Getting in touch with your energy company isnt always the easiest task. Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. The gas meter would not send meter readings. etc. This helps us to provide our website to you for free as a customer. Discover more energy saving tips here: http:/. This nightmare began in January, when via a British gas webchat I was lied to and switched to Evolve, which I have since found out via Trust Pilot ceased trading in november 2021. But they do give us more accuracy around your billing. But its especially important to do it on Friday before unit prices for energy increase. Our Connections and Metering team can help. Appalling from such a large company that makes billions in profits. Debit, Request a copy To read the meter: press the display or display select button. Calorific values vary; you should find this on your bill. my meter, Submit a meters. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. 100% accurate bills, all the time. You can also build a profile about your home, so we can give you energy insights that are tailored to your needs. With SmartThings Energy you can do precisely that by unleashing the power of your smart meter and taking full control of your household energy. At last I have had my third smart metre fitted one week ago looking forward to being able to monitor my electric usage after so many failures. Copyright 2023 Apple Inc. All rights reserved. You can also take a photo of your reading and upload it onto the app. British Gas has a number of different ways that you can submit a meter reading. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. Your bill will reflect any price changes which may happen. Subtract your previous reading from your current reading to give the number of units used over the billing period. You can also submit meter readings in seconds, manage Direct . Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. And, because they send automated meter readings, you get more accurate bills. Did you know that with a smart meter you may never have to submit a meter reading again! Nov 25, 2022. You could possibly save money by downloading this incredible app. And if you're eligible, you could get 140 towards your energy bills. in. It is up to the tenant to record and submit the readings to their supplier to ensure accurate energy bills. You can also book a British Gas engineer online and track the status of your appointment. Renew In the time you spend trying to login into either the app or website and top up you can walk down to a shop thats 20-30 minutes away and still not have topped up. 999, Log against the previous year- Multiple colour themes (black, red, blue, green etc)- Import historical readings from a CSV file- Backup your data and sync it between devices by email, AirDrop, Dropbox or iCloud- Export your readings as a CSV file for easy import into a spreadsheet- Universal app, works on the iPhone, iPod Touch and iPadMETERS, CURRENCY AND RATES- User configurable units, so the app could be used for other types of measurement- Support for meters that count up (e.g. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Let's face it: paying a bill isn't fun. Give us a call to find out more about automatic meter readings. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. A longer billing period or a bigger gap between meter readings can increase your bills. 3. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. British Gas told us that the issue only impacts smart meter customers, and although the app and website is not allowing people to check their usage, customers should also have an in-house display monitor that does. If either of your gas or electricity run out during the night and you have an early start at work or school, your screwed because it takes so long to top up on the apps or website. 22 December 2021 at 10:07AM. If you experience issues with your wi-fi connection, you should contact your internet provider directly. 1. to the right hand side of) a decimal point. - Book an annual boiler service*. Share. - Submit meter readings for more accurate bills. - Submit meter readings for more accurate bills. account, Switching my Get in touch with British Gas with for any number of queries. However, for most users, tariffs operate in the same way as a traditional . It tells me my balance (meters are in an awkward spot to access) and I can top up with Apple Pay. If you have a Smart meter your readings are taken automatically so you don't need to submit them. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Whether your smart meter isnt sending meter readings, it wont stop beeping, or your in-home display (IHD) has gone blank, it can be a pain when your smart meter stops being so smart. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. You will first need to provide your name, email address and customer reference number. Move it closer to your electricity meter. Submit a meter reading. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. Got a smart meter? However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. Thats why weve added a live chat feature called 'Talk to an advisor', so you can get British Gas support when you need it. UK "smart" energy meters. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. You'll get this message if your meter reading is higher or lower than we expected. One complete revolution of the dial equates to the consumption of one cubic foot of gas. business, Business But it should be quick and easy. If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. Give us a call now, sit back and let us do the work. The smart meter cannot cause any delays or issues with your wi-fi connection. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. How often you submit readings will also depend on how youve chosen to pay your bills. Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments. Your meter should have 'G4' and 'GWi' printed on it. When I rang up to rearrange a visit I was told a part wasn't available. Then you can enter your meter readings and continue to receive accurate bills through the post. The Warm Home Discount runs between September and March to give you up to 140 off your electricity bill to help low-income families pay for their bills in the colder months when they are using more energy. We want you to spend more time enjoying your home and less time waiting in a telephone queue to pay your gas bill. How nice to find such a useful and well put together app. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. Energy regulator launches British Gas investigation over prepayment meters Read more The chief executive of the energy regulator, Ofgem, yesterday condemned the practice of forcibly entering . a bill or statement, Set up & Our team will be willing to help Monday to Friday, 7am to 10pm and Saturdays and Sundays, 8am to 6pm When you move into a new home, you need to make sure that youve done the following: If youre moving in or moving out, you can call British gas on 0333 202 9816 to get your opening/closing meter readings in place. including design and maintenance to training. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Dont include personal or financial information like your National Insurance number or credit card details. Set up your utilities, today! You can change your cookie settings at any time. 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So you do n't need to log in to your online account.! Has a number, Write down the first 5 numbers shown from left to.... Provide your name, email address, account number and postcode that your energy.... Can not cause any delays or issues with your energy company isnt always the easiest task by..., tariffs operate in the middle of transactions connectivity drops out and the thing. Also build a profile about your home are safe submit readings will depend... Remember, the more accurate your energy bills we were able to monitor our daily usage Gas! Process, though pounds and pence Gas through their live chat repair bills this winter,. Accurate readings in a telephone queue to pay at all on either option Hertog on Fri 14/03/2014! The power of your reading and upload it onto the app quick and easy you could save... Planet energy is a new app only energy supplier from the team who founded Virgin Mobile, tariffs operate the. To provide our website to you for free as a customer your National number!