These terms are last updated August 2020. Find rental - free. How can we help you today? Reply from Rentola.com - Making property search smarter. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Customer service plays a critical role in ensuring customer retention, but it also influences new ones too. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. Showing empathy: Employees that try to understand a customer's point of view make a customer . Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Collins COBUILD Advanced English Dictionary So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. Rentola is a recommendable site for rental searches to those in need. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. 61,137 available rentals. . The most popular cities on Rentola. Cordiali saluti, DavidRentola.it. Distribute or include spam, chain letters or pyramid schemes. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. When the week was up they then charged me 39 when I thought my subscription was still cancelled. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Were sorry you arent satisfied with our service. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am desperate. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. +5,426 rental homes Price comparison 10.00-16.00 customer support. Don't miss out, add your house, apartment or room today. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. any help, feel free to get in touch with our customer service. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. +492,834 rental homes Price comparison 10.00-16.00 customer support. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. When was the last time you provided good customer service? Contact Us. I would highly recommend Rentola. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. It goes against our guidelines to offer incentives for reviews. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Great customer service. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. Why don't you make it mandatory on first place on your website? This company is EXTREMELY dodgy. Amsterdam, . Do you agree with Rentola.com - Making property search smarter's 4-star rating? At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Rentola.co.uk Aisling Smith 1 review IE 2 Feb 2023 Absolutely appalling customer service Absolutely appalling customer service. Voice your opinion today and hear what 295 customers have already said. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. It was resolved quickly and smoothly So greatful! In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . Filter your search by city, rent, home type etc. 104,211 available rentals. Best, DavidRentola.ie. You pay by registering your payment card on our website. Mary responded promptly and provided us with clear and very helpful information. No wonder all the listings stay on there, who can afford 20 to just go view a place? Use the search box at the top, enter the area you want to live in, and tap Search. This will take you to a wealth of options where you can read more about each property and see pictures. Find rental - free. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Find rental - free. Related: Guide To Customer Service. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. I had forgotten I started a free trial and they handled my situation quickly and professionally. We do the work for you - while you relax. 4.6 Naomi from the customer service department was very helpful and accommodating to my needs. Check out what 18 people have written so far, and share your own experience. For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. Hello Michaela,Thank you for your review. Bypass measures used to prevent or restrict access to our services. Date of experience: 15 February 2023. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Expand your search and see available rentals in popular countries. If you ask me. Contact our customer service at: info@rentola.ie. Rentola makes the market open and easily navigated. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. Rentola.ie. Find rental - free. After that, the money is automatically deducted each time the subscription is renewed. Adis was very helpful in resolving my problem. Rentola is entitled to remove content from its portal without notice if we deem it necessary to terminate, infringe, and care for any third party, or to comply with any law whatsoever. any help, feel free to get in touch with our customer service. Then you've come to the right place. We use dedicated people and clever technology to safeguard our platform. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. You should keep this in mind! Hello Paulpablo,Thank you for taking the time to write us your feedback. Find out how we combat fake reviews. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Were sorry you arent satisfied with our service. Make customers spend 75 percent less time waiting for agents to respond. No email or notification given and i only realised when i reviewed my bank statement. If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We are a rental home search engine. Customer service is the assistance and advice an employee provides to customers. Create a free listing and get contacted by interested tenants within 24 hours. Expand your search and see available rentals in popular cities. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. Do you agree with Rentola.ca - Making property search smarter's 4-star rating? Reply from Rentola.com - Making property search smarter. Were sorry you arent satisfied with our service. No response until these dates. While the change is subtle, the effects are drastic. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. subscription fees. Apartments and houses for rent . I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. Popular searches . So please get back to me as I want a refund as soon as possible. Our prices are quoted in EUR and these may change from time to time. Verification can help ensure real people write reviews about real companies. Rentola.ie - Making property search smarter Reviews | Read Customer Service Reviews of rentola.ie Money & Insurance Real Estate Real Estate Rental Agency Rentola.ie - Making property search smarter Rentola.ie - Making property search smarter Reviews 86 Average 3.4 VERIFIED COMPANY rentola.ie Visit this website Write a review 3.4 30% Sort: Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. You can also use our smart filtering options to find your new dream home. Anyone can write a Trustpilot review. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. 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